How To Effectively Select The Most Prudent Decisions

Professional decision-making differs from everyday “impromptu” decision-making. Whereas the professional has ample time to consult, delegate and refer so as to guard against the possibility of something having been initially overlooked or forgotten, the everyday non-professional does not. We gotta’ do what best we can with what we got! And we gotta’ do it quick … on the spot! Everyday decision-making requires us to utilize our assumptions and perceptions, apply them to the immediate world surrounding us, and then watch to see how matters turn out. We adult humans have a powerful little mass resting atop each our shoulders in that we usually get things right … but still other times, unfortunately, we mess up and learn like children all over again!
These next several pages address both types of decision-making. Included is a convenient outline of the decision-making process to help decision-makers avoid the possibility of something inadvertently becoming overlooked. The outline begins on page 5.
A.  Constraints
At the outset, any constraints imposed upon our decision-making may inevitably affect the quality of those final decisions. That is, our conclusions may not be as robustly prepared as we may like if too many problems limit our ability at recognizing ALL possibilities relevant to our problem’s resolution within a given time frame. See Avoiding error: Recognizing Hidden Variables for a thorough list.
1.  Prior preparation and abilities
Impromptu decision-making revolves about what immediately comes to mind. It relies on the validity/accuracy of our prior perceptions and rests solely on the guidance offered by limited memories. We humans prefer to lazily assume validity to all our assumptions and preconceptions without making any effort to “make sure.” We prefer to pre-conceptualize on the spot for each decision we face, because after all daily life won’t allow anything less. We certainly don’t have the time to ponder over each and e-v-e-r-y decision e-v-e-r-y-d-a-y. We all make these “perceptual” decisions on a daily basis — and lots of them! …little “perceptual points” throughout the day you may say — rather than consistently CARING about a host of complicated CAUSES and/or CONSEQUENCES for each and e-v-e-r-y decision.
The problem here, of course, is that if we never experienced it or heard about it or in any way imagined it before, we’ll likely not expect it tomorrow. All our planning today for what may confront us tomorrow is ultimately linked to our prior experiences. Prior preparation — whether trained, disciplined, self-taught or learned ad hoc — ultimately determines most accurately how effectively we may confront and navigate through a novel scenario … without error. “Blind confidence” tends to lead nowhere. Prior preparation provides the ultimate guarantee for subsequent success … every time. So, if ya’ wanna’ avoid any potential for subsequent err, ya’ gotta’ find somebody who knows how to do the job … and do it right the first time! Knowledge may be Power, but Competence provides the keys to turn the ignition! And the most competent is always the least likely to err.
2.  Time for finding robust solutions
Where we may be unprepared, we may be able to consult another who is. But then our resources may be limited and we might be unable to consult a competent authority. If such is the case, we must then resort to intense brainstorming so as to imagine what we may be overlooking. Prior preparation usually leads to immediate solutions, assuming we have sufficient time to carry everything through. Brainstorming where we aren’t so adequately prepared in advance, may lead to a solution if we have enough time to imagine, think about and plan for e-v-e-r-y-t-h-i-n-g. Apparently, time limits all, especially when there is no one else to help us imagine ALL.
a.  Split-second deciding – instincts and immediate memories
It is our instincts and immediate memories that keep us alive, and have kept us alive for millennia, by providing us with quick reflexes and responses for avoiding impending doom. Prior preparation, when it includes repetitive exposure to similar stimuli, can lead to quick response times, but unfortunately for us humans none of us ever experiences ALL beforehand so that we may be totally prepared for any subsequent split-second decision.
b.  Some time available- Star of Sensibilities
The following concepts are the six (6) most important considerations for any non-trivial decision. (What’s a trivial decision? It’s a decision of no meaningful consequence. Which eye to close first before falling asleep? Or close them both at the same time? Should that single eyelash at the very leftmost side of your face be pointed inward or outward? And so forth! Keep in mind, however, that given the appropriate circumstances, every trivial decision may potentially become a non-trivial one!) See Star of Sensibilities for a pictorial of this mnemonic and further discussion.
• Superior Knowledge (Competence): find those who have superior know-how.
• Avoid Self-centeredness: think about how the decision may affect others.
• Safety: avoid accidents before they happen!
• Security: prevent the devious from destroying your planning.
• Sensitivity: prevent any potential for unnecessary suffering/sadness.
• Simultaneity: planning simultaneously rather than sequentially, when possible, can save time and sometimes actually lead to better solutions!
c.  More time for deciding- Pyramid, Cube, P-I-G
More time means more considerations to make and greater preparation for subsequent possibility. The above and following mnemonics should effectively guide your attentive focus in the most appropriate directions.
Pyramid of Precautions: prioritizing, prevention, preparation for possibility, protection and avoiding personality projection. See Pyramid of Precautions for a pictorial of this mnemonic and further discussion.
Cube of Considerations: causes, consequences, concern, care, caution, contradict, compare/contrast, crunch and avoiding overconfidence. See Cube of Considerations for a pictorial of this mnemonic and further discussion.
P-I-G (Don’t be a PIG!): avoid pillaging your losses, inattentiveness/inactivity, grabbing for gain. See P-I-G for a further discussion of this mnemonic.
d.  Ample time – I-C-E, CRUNCH and others
The preceding mnemonics can help us to remember where to quickly focus our attention when time may be short. Once we know where to look first, we can get to work quickly without wasting excess time, effort or resources. What follows are those considerations that may require much more time to analyze completely. Some of the following information may be remembered with some clever mnemonics that you may find helpful, while the rest can only be presented or merely contemplated.
I-C-E (or C-I-A): Imagine possibilities! Contradict your conclusions! Expose your assumptions! See I-C-E for a further discussion of this mnemonic.
CRUNCH! (CC9RONYCHH) criticize, C9, RONYC, how and help. See CRUNCH! for a further discussion of this mnemonic.
Others: See Simpleminded error for more mnemonics and a further discussion. We humans could never become consistently 100% certain in all our decision-making. Always must we allow for the possibility that there just might be something which we are overlooking. After all, we humans wouldn’t still be progressing technologically in this 3rd millennium A.D. if everything were already known to us! So, keep searching; keep learning; consult more; verify more. Because you’re only human, on the very first try, you’re likely-gonna’ overluuk sometin’!
3.  Resources for finding robust solutions
Where we may not have the time, we may have the resources … or vice versa. Any constraints imposed upon our decision-making — say in our abilities, prior preparation or time to get things done — may be mitigated if we have ample resources to throw about. Two heads are better than one! Where one mind may overlook, the other might recognize and expose. But then where one mind may readily recognize, the other might improve upon and perfect. Access to ample resources is usually what sets the professional apart from the non-professional. Though at times a dedicated and hard-working non-professional may amaze even the most prepared professional who maybe had not contemplated the possibility for such a massive individual pornos effort.
In decision-making, “resources” typically refers to the following:
access to information andan army of dedicated and competent workers.  Quite obviously, having ample resources is meaningless if we haven’t the means for managing it properly, and decision-making is no exception to this rule. Having ample information is meaningless if we haven’t the means to adequately analyze it. Likewise, having ample human resources is meaningless if we consult inappropriately or direct our specialists to work on frivolous assignments. The prospect of avoiding errors in decision-making, even group decision-making, is beset by potential problems that must be effectively managed and navigated around if we endeavor ever to find a final robust solution. The bulk of these problems you may find discussed within this web site, at Avoiding errors.
4.  Open-mindedness/creativity to recognize misperceptions
See Avoiding error: Problems with human decision-making.
If the effectiveness of decision-making rested solely on preparation, time and resources, we wouldn’t have much to worry over: We could then just leave all our decision-making to an army of specialists hired collectively by society. Unfortunately, matters aren’t so simple. Even groups as large as several hundred still make mistakes! Predominately, this problem rests in our human tendency to assume, and no matter how many of us you assemble if we’re all assuming in the same way you’ll likely get a final decision with the common assumption(s) built in!
This is groupthink, and we decision-makers loathe it. If we could all just learn to keep our minds open to possibilities never hitherto encountered or even considered, if we would just take the time to imagine and consider the possibility of some rare exception having been overlooked and unprepared for rather than automatically limiting our thinking to what had always been practiced or experienced before we might get by a little bit better. We might not have to learn by trial-and-error, by accidents-waiting-to-happen or lawsuits-waiting-to-be-levied. But we’re human; we’re lazy; and we prefer to learn the old fashioned way; that is, just sit, watch, and see what happens….

Eurohub provides customised training services to both the public and private sectors

A vital component of intercultural relations is communication, the ability both to express yourself clearly and to listen actively. Its practical applications range from achieving consensus and mediating between colleagues to negotiating effective win-win solutions with strangers. In all these situations – where cultural preconceptions get entangled with different value systems and different languages (spoken and ‘body’) – the competence and credibility of everyone is on the line.

To meet these issues, Eurohub has added a series of modules to its range of training programmes. These include workshops on effective meeting skills, facilitation, presentation skills, media skills (including how to handle interviews), assertive skills, and how to make committee work more effective.

Subject-areas include the following:
• cultural awareness/sensitisation
• presentation, facilitation and media skills
• multinational team management and operation
• single-culture familiarisation/adaptation
• negotiation and mediation techniques

Relevant crucial points demanding cultural sensitivity in corporate life include:
• mergers and strategic alliances
• penetration of new markets
• international teamwork
• negotiation and mediation
• international marketing

Client organisations include:
– Ameritex
– ACTEBOS
– Dexter World Trade
– British Gassosa
– Cenderella Corporation
– Coki-Coli
– DelPonte
– Euromatch
– European Pollution Office
– Eurogum
– European Chamber of Ecommerce of Gana

Effective meeting skills

Duration: 2 days

Content and Purpose

Activity 1. What’s so important about meetings?
Purpose: Meetings today take up a major part of most international business people’s time. The aim of this training programme is to illustrate the value of meetings and to gain a positive commitment to developing the necessary understanding, knowledge and skills.

Activity 2. The communication process
Purpose: To enable participants to understand the communication process so that they can communicate more effectively in meetings.

Activity 3. Listening at meetings
Purpose: To enable participants to appreciate the skill of active listening and its value for effective meetings

Activity 4. Speaking at meetings
Purpose: To make participants aware that good speech skills are essential if meetings are to be effective

Activity 5. Non-verbal communication in meetings
Purpose: To enable participants to use and interpret non-verbal communication signals in order to communicate more effectively

Activity 6. The mechanics of meetings
Purpose: to provide participants with an understanding of the mechanics of meetings to enable them to organise, lead or participate effectively in meetings

Activity 7. The agenda as a control and evaluation mechanism
Purpose: To enable participants to understand the benefits of a well prepared agenda and to produce agendas that can be used as control and evaluation tools for meetings

Activity 8. The venue as an aid to a productive meeting
Purpose: To enable participants to use the meeting venue and environment as a control mechanism

Activity 9. Using visual aids to enhance communication at meetings
Purpose: To enable participants to select, construct and use appropriate visual aids to enhance communication at meetings

Activity 10. Note-taking at meetings
Purpose: To ensure that participants are able to take notes at meetings. To understand the value of note-taking and to develop an effective note-taking technique.

Activity 11. Participating in meetings
Purpose: to enable participants to contribute effectively at meetings

Activity 12. Leading meetings
Purpose: To demonstrate to participants that planning is the key to the effectiveness of a meeting leader

Activity 13. Different personalities at meetings
Purpose: To enable participants to work constructively with all members of the meeting group

Activity 14. Making yourself heard at meetings
Purpose: To enable participants to become more assertive in their meetings through an understanding of the importance of self-esteem

Activity 15. Managing conflict in meetings
Purpose: to enable participants to manage conflict when leading a meeting

Activity 16. Encouraging and controlling discussion
Purpose: To enable participants to encourage and control discussion when leading a meeting

Activity 17. Problem-solving and decision-making at meetings
Purpose: To enable participants to understand the decision-making process and to provide them with techniques to help them contribute effectively at problem-solving meetings

Activity 18. Impromptu meetings
Purpose: To enable participants to make their impromptu meetings more effective

Activity 19. Encouraging a positive attitude to meetings
Purpose: To encourage participants to identify ways in which the attitude within their group/department/organisation can be developed to be more conducive to running effective meetings

Activity 20. From theory to practice
Purpose: To encourage participants to be responsible for continuing their personal development after the training has finished.

Entrepreneurship and leadership

ASSERTIVE SKILLS TRAINING

Duration : 2 days

Objectives

– To equip participants with basic assertiveness skills
– To help participants develop and apply those skills in a variety of work situations
– To develop a range of management skills in order for participants to lead, delegate, communicate, motivate and build teams in their work situations.
Methodology

– Theory sessions
– Group sessions
– Filmed exercises
– Plenary sessions
Content

– Introduction to assertive skills
– Rights in assertiveness
– Behavioural styles
– Making and refusing requests
– Giving praise and compliments
– Handling aggressive behaviour
– Asserting yourself in meetings
– The assertive chairperson
– Tackling interpersonal problems – a model approach
– Handling responses to the model
– Image and body language
– Understanding body language
– The internal customer
– Handling criticism
– Handling anger
– Assertive negotiation


 

BRINGING DOWN THE BARRIERS: HOW TO DEVELOP ORGANISATIONAL EFFECTIVENESS

A one-day workshop with exercises on the implications for individuals and teams of gender, generational, vocational, professional, hierarchical, corporate and national cultures, and the challenges of building a more effective organisation.

Course Objectives:
Participants will understand the realities of personal, cultural and role diversity, and will develop the appropriate attitudes and behavioural patterns to cope with these more effectively.

Learning Goals:
How to enhance:
– operational efficiency
– hierarchical relationships
– multinational teamwork
– a common corporate identity.

How to eliminate:
– professional antagonisms
– departmental divisions
– generational and hierarchical conflicts.

An organisation is as good or as poor as the people that make it up. As its ‘human resources’, they understandably behave like humans. They can be motivated and inspired, but they can also develop habits and attitudes that clog the organisational bloodstream, leading to the threat of corporate thrombosis. Clubbishness, departmental rivalries, discrimination, localised loyalties, the Not-Invented-Here factor – these are all symptoms that need to be diagnosed and dealt with.

This workshop is designed to help you do just that. As part of a process which can commence with an in-company audit and ends with a debriefing, it can be tailored to your exact requirements.

Curriculum

09.00 Introduction and expectations
09.30 In-company cultures often clash
10.00 Exercise 1 : How does this affect us? (in small, homogeneous groups)
10.30 Break
11.00 Evaluation of Exercise 1
12.00 Exercise 2 : Which cultural differences are problematic for our organisation? (in mixed groups)
12.45 Video: Teamwork
13.00 Lunch
14.00 Evaluation of Exercise 2
14.30 Exercise 3 : What are our strengths, chances and challenges? (in mixed groups)
15.00 Evaluation of Exercise 3
15.30 Break
16.00 Debriefing with company management
17.00 Video: Bolero
17.30 Close